Returns & Refunds
Clear, fair returns policy for flooring, finishes and accessories.
Return Window
You may return eligible items within 14 days of delivery.
Items must be:
Unopened
Unused
In original packaging
In a resellable condition
Customer is responsible for return shipping unless the item is faulty.
Non-Returnable Items
The following items cannot be returned:
• Bespoke flooring
Any flooring that is finished to order, colour-matched, oiled, stained or custom-produced.
• Cut-to-size or custom-quantity items
• Opened oils, finishes or cleaners
Once opened, these cannot be resold.
• Clearance or discounted items marked “non-returnable”
Flooring Returns (Standard Stock Only)
Stock flooring can be returned if:
It is not bespoke
It is unopened
It is undamaged
A restocking fee may apply (this is set by the manufacturer/supplier).
Return courier charges are the customer’s responsibility.
Faulty or Damaged Items
If your items arrive faulty or damaged:
Email info@huscroftflooring.com within 48 hours
Include your order number and clear photos
We will arrange a replacement or refund
Damage reported after 48 hours may not be accepted due to courier policy.
Refunds
Approved refunds are processed within 7–10 working days after returned goods are inspected by the supplier.
Refunds are made to the original payment method.
How to Request a Return
Email: info@huscroftflooring.com
Please include:
Order number
Your name
Reason for return
Photos (if damaged)
Questions?
If you're unsure whether an item is returnable, contact us before ordering.
→ Contact Us
→ Request a Quote